Member Service Optimisation Manager

Job description

Careers with Impact More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make. We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve. Bring your authentic and passionate self to this exceptional role #careerswithimpact Join HESTA’s highly engaged and collaborative GROW Partnership team as a Member Service Optimisation Manager. In this pivotal leadership role, you’ll drive continuous improvement across member operations – optimising processes, enhancing service delivery, and delivering better outcomes for our members. Reporting to the General Manager – GROW Partnerships, you’ll lead a highly engaged operations team while influencing senior stakeholders and external partners in a complex, regulated environment. What You’ll Do: Lead...