AC Warranty Coordinator - Knoxville, TN

Job description

Job Summary: The AC Warranty Coordinator will support warranty administrative functions for respective Warranty Managers, Service Supervisors, and Service Technicians. The ACWC will be responsible for scheduling in- home service calls, dealing with builders regarding documentation, billing, and various duties assigned. Duties/Responsibilities: · Monitors and maintains the Warranty@stradaElectric.com inbox when needed. · Verifies validity of warranty requests prior to creating work orders and Scheduling in Bolt. · Set-up customers in Sage AR and in Bolt when required. · Create jobs in Sage Job Cost and in Bolt when required. · Schedule and assign warranty work, Coordinating with the service & RNC Supervisors when necessary and appropriate. · Answer Incoming calls and responds to customer / builder needs and messages in a timely and professional manner. · Call customers regarding external service requests to schedule appointments. · Request approvals and documentation from builders. · E-file and properly code / name documentation from builders. · Coordinate with internal departments as needed when work become billable. · Call customers regarding external warranty requests to schedule...