Certified Senior Trainer - Jefferson Health Plan

Job description

Job Details Reporting to the Manager of Workplace Performance Training, the Sr. Trainer operates as a learning leader and independently, to design, develop, and deliver high-impact learning solutions across the organization. This role partners with business leaders and subject matter experts to analyze needs, evaluate enterprise-wide initiatives, and implement effective training programs, resources, and solutions. The Sr. Trainer facilitates engaging virtual and in-person training for employees at all levels, ensuring comprehension, application, and measurable performance outcomes. Job Description: - Able to work in a constant state of alertness and safe manner. - Support the development and design of training that supports different learning styles. - Create strategic training plans with built-in timelines. - Conduct training programs, including but not limited to customer service and telephone etiquette, benefits coverage, core systems, enrollment, simple and complex claims adjustment and processing, and payment methodologies and policies. - Able to manage a classroom environment virtually and in-person. - Able to leverage active learning techniques during the delivery of trainin...