Senior Manager, Customer Success - Strategic

Job description

Overview Working at Atlassian: Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. To help our teams work together effectively, this role is fully remote but requires you to be located in the UK. Responsibilities: Your Future Team: As part of the Customer Success Management (CSM) organization, a critical pillar of Atlassian’s Global Go-To-Market strategy - you will report to the Head of Strategic Customer Success and lead a team of Strategic Customer Success Managers focused on our most high-touch enterprise accounts to achieve key OKRs, KPIs, and future career progression. Our mission is to deliver customer value and delight at scale by driving adoption, engagement, and outcomes through the Atlassian System of Work (SoW) . As a leader in this space, you will help drive our "North Star" metrics, ensuring our largest customers successfully navigate their cloud journey and realize the full potential of products like Jira, Confluence, and Loom. You’ll join a rapidly g...