Fraud Analyst

Job description

What you can expect The Anti-Fraud team requires additional resources due to growing operational demands and the strategic expansion of Zoom’s offerings. An Analyst is needed to manage investigative workloads and support automation and detection efforts. This ensures adequate capacity for new product launches while sustaining high-quality responses during on-call rotations. Maintaining platform integrity and meeting customer service standards remains a priority. About the Team: The Anti-Fraud team protects the platform’s integrity by identifying, investigating, and preventing fraudulent activities across various products and services. This team collaborates with data engineering, product, and security teams to develop scalable detection systems and improve automation. The focus is on delivering a secure and seamless experience for users while adapting to evolving fraud trends. The team employs an analytical approach, combining operational accuracy with innovation. Collaboration, data-based decision-making, and ongoing improvement are core principles guiding their work. Responsibilities: - Analyzing fraud alerts and customer tickets to identify and mitigate fraudulent activity. - In...