Guest Services Associate

Job description

PRIMARY PURPOSE: The Guest Services A ssociate shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost . This position functions as a primary point of contact for customers, guests, visitors, and donors who visit Glen Eyrie or contact Glen Eyrie by phone or email before, during , or following a visit at both the Hotel Front Desk and Hotel Reservations. ESSENTIAL FUNCTIONS: G uest Services Responsibilities – 95% Respond quickly to requests from guests, supervisors, or management in a friendly and efficient manner, following up to ensure guest satisfaction . Possess knowledge of reservation and billing procedures, maintenance and control of room inventory and availability, products, rates, special programs, and emergency procedures . Handle department accounting of monies, guest accounts and other forms of credit, post charges, and follow-up if needed with guests on alternate forms of payment . Revenue optimization by coordinating services and offering upgrades to gu...