Sr. Customer Success Manager - SaaS

Job description

Senior Customer Success Manager - SaaS ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities. About Us: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics . What You’ll Do: As a Senior Customer Success Manager, you’ll own a portfolio of strategic and high-growth accounts, serving as both a trusted advisor and commercial owner. You are accountable for retention, expansion, and ensuring customers realize clear business value from ShipperHQ. - Own and manage a high-volume portfolio of strategic and growth accounts with full accountability for retention and expansion revenue - Build and maintain executive-level rela...