Provider Network Manager - Latin America & Canada

Job description

Essential Job Duties and Responsibilities: Overall Purpose of the Job The Provider Network Manager is responsible for managing the relationships of strategically selected host nation providers to the TOP Network for the Remote sites in the Latin America region. This involves providing support for participating providers to fulfil on the requirements of the program, ensuring they are satisfied with the agreed processes and are paid in a timely and efficient manner. This is a front line, provider customer facing and customer advocate role responsible for engaging with providers and TOP Remote POCs understand how they operate, what their pain points are, how to achieve the best outcome while staying within contractual scope and requirement. This includes engagement at the provider, TOP Remote POCs leadership level to improve the TRICARE program goals or rectify concerns. This role requires a customer centric focus, a good process and operational understanding and the ability to learn and teach stakeholders on TOP systems and processes along with the ability to work together with senior provider and client stakeholders and influence provider and stakeholder decisions. The role is also...