Monitoring Manager

Job description

What you'll bring to the team Monitoring Manager Location: London/Hybrid: Hours: 40 hours per week: Contract: Permanent - Salaried: At Merlin Entertainments , our purpose is simple but powerful: to bring joy, create connections and make memories . Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations. The Monitoring Manager is accountable for delivering operational excellence through proactive monitoring and advanced telemetry solutions. This role ensures real-time visibility, predictive insights, and rapid incident resolution to maintain high service availability and performance across enterprise systems Responsibilities: Monitoring & Operational Excellence - Develop and maintain a monitoring framework that improves reliability, efficiency and resilience. - Define standards for telemetry, alerting and escalation to minimise downtime. - Ensure monitoring practices follow ITIL and compliance requirements. Telemetr...