Welcome Center Representative

Job description

JOB FUNCTION: - Program/Department Responsibilities Service Skills: - Follow the staff dress code for position. - Greet members and guests. - Show interest in their concerns - Know members’ names and use them in their presence. - Ask “satisfaction questions” about program and service. - Listen to suggestions and respond promptly. - Address complaints/concerns immediately. - Provide information on facility, services and programs. - Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner. - Serve as a liaison between members and program supervisors. - Answer telephones. - Be alert to safety factors and potential hazards. - Look for ways to improve performance. Relationship Skills: - Make members feel comfortable and at ease. - Be open, friendly and approachable to members. - Initiate interaction with and between members. - Ask about family, job, hobbies, get to know them personally. - Ask about the goals: progress and satisfaction. - Introduce members to other members and staff. - Invite members to participate in programs. Member Involvement Skills: - Be knowledgeable about program areas and share i...