Customer Service Officer

Job description

Customer Service Officer – Intermodal: Join Pacific National , Australia’s largest private rail freight operator, keeping the nation’s supply chain moving. We’re seeking a Customer Service Officer to support our Intermodal Customer Service Centre , working closely with customers and operational teams across a national network. - Kewdale WA location - 24/7 operational environment - Safely Every Day — That’s Our Promise What You’ll Do: Reporting to the Customer Service Team Leader , you will: - Manage freight bookings and customer enquiries. - Coordinate with operations to ensure safe and efficient service delivery. - Work shift work - Maintain accurate system records and documentation. - Resolve issues quickly while delivering great customer outcomes. - Work collaboratively with internal teams to support service performance. What You’ll Bring: - Customer service experience with strong communication skills. - Ability to manage multiple priorities in a fast‑paced environment. - Able to work varying shifts. - Attention to detail and problem‑solving capability. - Experience with Microsoft Office and operational systems. - Flexibility to work a 24/7 roster , including weekends. - Logisti...