Member Service Representative - Support Services

Job description

We’re proud to be named one of USA TODAY’s Top Workplaces , and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job. What You’ll Do: - Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products. - Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders. - Assist members with online banking services, troubleshooting issues and guiding them through our systems. - Evaluate member needs to identify opportunities for cross-selling credit union products and services. - Maintain up-to-date knowledge of cre...