Financial Services Support Specialist

Job description

Position Summary This position supports both the Bursar and the Director of Financial Aid. The position supports the day-to-day operations of the Bursar’s Office and the Office of Financial Aid by assisting with student account administration, billing, payment processing, and customer service functions. This role ensures accurate and timely financial transactions and delivers professional service to students, faculty, and staff in a private higher education environment. Supervisor Responsibilities: None Primary Responsibilities: - Presents at on-campus orientation sessions each term to educate students about financial aid and payment processes. - Maintain and update student account records. - Process payments, deposits, and account adjustments. - Works efficiently and closely with Financial AidServicesto ensure efficient and accurate determination of eligibility and processing of studentawards. - Support billing, invoicing, and payment plan administration. - Counsel prospective students on the financial aid options and process for applying. - Respond to student and departmental inquiries regarding accountancy activity. - Research and resolve routine account discrepancies. - Support...