Patient Services Specialist

Job description

Description Patient Services Specialist Rochester, NY: Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what. In support of PPCWNY’s mission, the Patient Services Specialist is responsible for greeting patients, verifying patient demographic information, checking patients in/out of EHR system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program. Essential Functions: - Greets patients, visitors, and colleagues in a friendly, courteous, and professional manner - Operates telephones efficiently by promptly answering the telephone, screening telephone calls and referring appropriately, and recording and delivering telephone messages as necessary - Addresses patient concerns in a prompt, courteous, confidential, and caring manner - Maintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations - Schedules, confirms and reschedules patient appointments as needed in a timely, efficient manner - Verifies an...