Customer Service

Job description

Job Summary: Responsible for managing and troubleshooting all inquiries received through email, social media platforms, and conducting unable to locate calls. Key Responsibilities: Client Interaction: Respond to client and family inquiries via phone, email, and in-person. Service Coordination: Assist in scheduling and coordinating home care services for clients. Problem Resolution: Address and resolve client complaints and issues promptly and effectively. Service Knowledge: Maintain a thorough understanding of the agency’s home care services and policies. Documentation: Keep accurate records of client interactions, service requests, and resolutions. Compliance: Ensure all services adhere to home care regulations and agency policies. Support: Provide support to field staff and caregivers as needed. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills. Empathy: Ability to understand and address the needs and concerns of clients and their families. Problem-Solving: Strong troubleshooting and problem-solving skills. Patience: Ability to remain calm and patient, especially when dealing with sensitive situations. Technical Proficiency: Famili...