Sr. Customer Success Associate

Job description

As an Investor Relations Associate in Alternative Fund Services Investor Relations department, you will lead the delivery of investor relations services to clients across Alternative Investment Services. You will work closely together with senior team members to ensure client service excellence, lead in day-to-day operations, and contribute to process improvements. This role is ideal for candidates with knowledge and seek to grow their career in alternative investment servicing, with a passion on growth, leadership, teamwork, and operational efficiency. The role entails from capturing, reviewing subscriptions and redemptions, cash management, reviewing KYC/AML, and support internal departments to service client base and implement change to deliver the best results for our business. As part of this talented team, you will continue to develop your career, learn about the Investor Relations and be “Audit Ready” at all times. Job responsibilities: Follow JPMorgan's established processes and procedures and modify/iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk - Work on a team of highly dedicated individuals to ensure accurate and t...