Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity: This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities: - Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. - Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience. - Foster open dialogue, active listening, a cultu...