Program Services Director

Job description

Department: DHQ Program Department Supervisor: Director of the Community Assistance Center Position Title: Community Assistance Center Program Services Director FLSA Status: Exempt, Full-Time Employee Date: April 13, 2026 JOB SUMMARY: Responsible for day-to-day management and supervision of the Community Assistance Center (CAC) services, including but not limited to emergency assistance, disaster case management, and Pathway of Hope. Duties include ensuring that appropriate client care in the following areas: client/family-centered case planning, care coordination, education, skill-building activities, case management, discharge planning, continuing care touch points as needed, and follow-up. In collaboration with the Director of the Community Assistance Center, provide orientation, onboarding, supervision, and training for new team members, student interns, and volunteers. Ensure compliance with program standards set by relevant regulatory and contracting agencies while leading efforts in ongoing quality improvement processes. Offer client and family services as needed, including individual and group education sessions and assessments. Coordinate with other agency supervisors to g...