Operations Command Center Engineer II

Job description

Company Description I ncorporated in 1997, Sonic Automotive, Inc. is one of the largest automotive retailers in the United States. We have two operating segments, consisting of franchised dealerships that represent over 25 different new vehicle brands, and EchoPark Automotive, which offers a unique car buying experience in the 1-4 year-old pre-owned vehicle market. Job Description: Job Summary-: The Operations Command Center Engineer II (Eng II) is a key member of the Operations team that provides 24/7/365 support through on premise and specific on call coverage schedules, with 8 or 10 hour rotating shifts working two weekends a month. This professional will troubleshoot and support our teammate’s critical incidents in a fast paced environment, providing communication to the business and key stakeholders for business impacting outages. The Engineer will be level 3 support for all custom, all 3rd party applications, network, IPT, and infrastructure issues. They will standardize, create, and maintain support documentation (Knowledge Management) for the Operations Command Center. Essential Functions-: o Critical Incident Management (communicating with business) o Incident Management o...