Key Account Manager

Job description

Key Account Manager On-site in Lexington, KY: As a Key Account Manager, you will be responsible for driving customer retention and accelerate growth within existing accounts by expanding into new categories and solutions. This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision. What You'll Do: Account Retention & Relationship Management: - Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches. - Build, nurture, and expand executive-level and key stakeholder relationships. - Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans. - Develop and implement account retention strategies that align with overall company goals. Category Growth & Cross Selling: - Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives. - Lead cross-selling and upselling strategies,...