Regional Account Manager

Job description

Essential Job Functions: Client Reviews Strategic Business Plans - Client Facing Role that manages the overall business relationship - Account mapping, business unit breakdown (touchpoints to align regional/global team) - Run QBRs & ensure they are properly prepared for - Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly - Report Creation / Monitoring / Distribution (responsible/accountable) - Performance management (responsible/accountable) - Market Analysis / Industry Awareness - Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Value add Programs Process Improvements: Tender Management Technology Solutions: - Impact & coverage analysis -> identify service or opportunity gaps - Penetrate organizational structure and develop relationship beyond main points of contact - Maintain rates and assess yields monthly - Monitor account for timely payments and assist with collections on past due invoices - Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network - When necessary, travel within region to visi...