Single Point of Contact - Customer Service

Job description

About Us Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit www.financeofamerica.com Purpose of Role: Responsible for serving as the dedicated Single Point of Contact, providing customers with a consistent and reliable point of communication. Builds strong, long-term relationships to anticipate customer needs and address issues proactively. Performs high-touch phone engagement, including proactive outreach to obtain required documentation and respond to customer inquiries, with a focus on preventing defaults, ensuring compliance, and delivering high-quality service. Identifies emerging risks and contributes to process improvements that enhance customer stability and overall satisfaction. Key Responsibilities and Expectati...