L1 Desktop Support Engineer TR

Job description

WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN ISTANBUL, TURKEY!: Excis: is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive: Desktop Support Engineer: to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client Presence: 190+ countries Team: 6,000+ Engineers Clients: 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! Key Responsibilities: Deliver first and second-level technical support and resolve customer issues effectively. Maintain clear communication regarding issue status and resolution timelines. Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems. Maintain accurate ticket updates for all reported incidents. Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office...