File Handling Assistant

Job description

File Handling Assistant Department: Legal: Employment Type: Permanent - Full Time Location: Leeds: Description: The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the Pre Lit Casualty claims handling teams. Key Accountabilities: - To pro-actively assist the Pre Lit teams with a variety of tasks including: - Monitoring MOJ Portal - Monitoring inboxes and actioning appropriately - Maintaining, reviewing and actioning spreadsheets - Completing new claim actions to support the claims handlers - Actioning CRU post and ownership of CRU tasks - Completing chaser tasks on files to support the claims handlers via telephone and emails - Raising low value payments - Assisting with training as and when required - Onboarding run-off work on various projects - Undertaking appropriate additional tasks provided by the Team Leader/DBUD - Maintain accurate data on relevant case management system - Comply with set client SLA’s - To actively manage a caseload of low value property damage claims - Ensure quality service standards and productivity levels are maintained to a high standard Working Hours: 35 hours per week over 5 days Primary location for this role is L...