Visitor Experience Agent

Job description

Visitor Experience Agent Starting at $39,130, full-time permanent, benefits, pension, French required Do you enjoy working in a fast-paced exciting environment? Does being part of a great team working together to achieve goals sound like it’s right for you? Would you like to contribute your ideas and know-how towards an exceptional customer service experience? If this describes you, then you could be a Science North Visitor Experience Agent! This role, within the Onsite Sales area, is responsible for maximizing sales opportunities, ensuring operational excellence, and for offering outstanding customer service to each visitor they encounter at our world-renowned science centre. You will apply your professional sales and service experience to lead daily operations of the front of house. Key Responsibilities: You will utilize a host of key skills to maximize sales, perform service recovery and coach staff to excellence. - Managing school, group and bus tour bookings - Collaborating with the marketing team to create impactful visitor communication - Coordinating large groups and daily itineraries - Creating invoices, processing payments - Ensuring proper communication to organization t...