Employer Service Specialist

Job description

Responsibilities: Portal, Employer Employment Events GUI and Employer Employment Events Import to V3. - Responsible for the onboarding of employers to the portal, ongoing implementation, continued employer training including employment events, monthly statement processing, add/drop file distribution, phone and email inquiries - Responsible for building and maintaining relationships with Human Resources, Payroll, Finance and Benefits staff and the contracted Payroll and Leave processing vendors at assigned high level employer accounts as well as the wider employer pool; and providing cross support to the National Benefit Fund (NBF), Greater New Jersey (GNJ) and Home Care (HC) employers. - Ensure all employers (NBF, GNY, GNJ Home Care and Non-Benefit Fund/Regional) are trained and onboarded to the Employer Portal; employers retrained regarding enhancements and changes; payrolls, employment events; new employers/member population updates are coordinated with appropriate departments and that all inquiries/issues are researched and brought to resolution. - Identify future enhancements needed based on employer interaction. - Coordinate Employment Events training, review and processing wi...