Service Desk Support Specialist II

Job description

Position Function: A Service Desk Support Specialist II is responsible for the support of faculty, staff, and students in their use of academic, research and administrative computing systems in our MSU academic environment. This position also consults with and advises on software purchases and provides training, information, and documentation to enable users to leverage MSU’s information technology environment in fulfillment of their learning, research, and service activities. This is a customer-focused position that requires commitment to superior customer service, belief in open communication, strong technical skills, and the energy and dedication to remain abreast of the rapidly evolving IT landscape. Salary Grade : 14: Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Essential Duties and Responsibilities: The following examples are intended as illustrations only of the various types of duties and responsibilities assigned to the Service Desk Support Specialist II position. The absence of spec...