Collections Account Representative

Job description

Overview This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for individuals. Responsibilities: - Collect payments on past due bills to meet departmental goals. - Accountable for reducing delinquency for assigned accounts. - Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process. - Must communicate and follow up effectively with department regarding customer accounts on a timely basis. - Create, update and track customers who have not made payments. - Complete weekly and monthly reports to the manager on all accounts over 60 days. - Organize and prioritize collections according to the severity of delinquency. - Utilize phone, computer, and mail to contact customers regarding collections. - Constantly inform customers of overdue accounts and amount currently owed. - Review terms of insurance and Medicaid. - Works closely with power of attorney or state guardianship for payment of individual resident accounts. - Must have in-depth knowledge and understanding of benefits to improve customer serv...