Customer Service Representative

Job description

Join the team at New Jersey’s largest wine and spirits distributor! At Allied Beverage Group, we’re proud of our dynamic, family-based culture and our role in keeping the beverage industry moving. If you're looking for a great company with great people—this is the place to be! Overview This key role acts as a liaison, providing effective customer service for all internal and external departments by using excellent, in-depth knowledge of company products and programs. Gives prompt response to all email correspondence. Focuses on requests inbound via Service Cloud. Communicate effectively with team members within the department and other company personnel, as required to advance the service level. Provides immediate attention to resolving invoices discrepancy via EPOD workflow. Responsibilities: Requests Monitoring and Updates in Service Cloud · Intake & respond to incoming sales requests and other sources of communication to ensure the complete satisfaction of demands. · Inbound calls management and re-routes escalations to the creation of cases in CRM. · Respond to incoming calls, emails, and Service cloud cases, including product inquiries, technical issues, and billing concerns,...