Customer Service Bookkeeper (Remote)

Job description

Company Description Why You’ll Love Working Here: If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care — you’ll feel right at home at Mainstreet (Bench) . We offer a remote-first culture , career growth opportunities , and a supportive, people-first team that celebrates clear communication and client success. Job Description: Bookkeeping & Account Management: Accurately categorize transactions, reconcile accounts, and maintain clean ledgers Identify and resolve discrepancies with care and attention to detail Conduct monthly financial reviews to ensure every client’s books are accurate and up to date Client Support & Communication: Serve as the main point of contact for your clients — small business owners who rely on your guidance Provide empathetic, professional, and clear communication across chat, email, and phone Build strong relationships by explaining financial information in a way clients can easily understand Problem Solving & Ownership: Take initiative to identify and resolve client concerns proactively Own the client experience from start to finish, ensuring satisfaction and trust Collaborat...