Customer Service Representative

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: - Timely and accurate order and quote entry into the ERP system. - Electronic order review and reconciliation. - Resolution of price discrepancies identified at the time of order. - Change order entry into the ERP system. - Retention of appropriate documents and emails related to orders and change orders. - Work closely with Regional Sales Coordinators and Estimating teams to support incoming order volumes. YOU HAVE: - Bachelor’s Degree or equivalent experience preferred. - 5+ years’ experience in a Customer Service setting required. - Proficiency with Microsoft Office Suite required. - Knowledge of ERP/order management systems preferred. - Strong communication/interpersonal skills; Ability to speak with a wide variety of internal and external customers. - Ability to multi-task and balance shifting priorities to satisfy customer requests. - Willingness to collaborate with different departments within the or...