Customer Success Co-ordinator

Job description

Annual salary: up to £35,385.84 Customer Success Co-ordinator Location: Ilford: Contract: Full Time, Permanent: Salary up to £35,385.84 per annum 42.5 hours per week (8-5 Monday- Friday) About the Role: We are looking for a passionate and customer-focused Customer Success Co-ordinator to join our team in Ilford , supporting our social housing contract with the London Borough Council. At Mears, we put people and communities at the heart of everything we do. Working closely with operational teams, clients, residents, and local communities, you will play a key role in delivering an exceptional customer experience while supporting meaningful social value initiatives. You will positively represent Mears daily, providing front-facing customer support, proactive communication throughout the repair’s lifecycle, and helping ensure residents receive a high-quality service every time. Role Duties: · Be the first point of contact for complaints across all communication channels · Resolve customer queries, diagnose situations, and process requests accurately and efficiently · Use bespoke business systems to log, update, and manage customer interactions · Provide administrative support for Custo...