FirstAlt Client Services Rep ll
First Student · US
Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc. - Work with Field O...
Job description
Major Responsibilities: - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc. - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members. - This position requires a high level of customer service communication and care - Handle escalated situations with a sense of urgency, calmness, and professionalism - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - The main point of contact for clients in regard to routing, student information, school schedules, etc. - Builds and maintains all routes building new client quotes, creating and implementing new routes, and consolidate existing routes - Build positive client relationships by freque...