Lead Payments Operations Specialist

Job description

Canada External Job Ad Amazing Career Moments Happen Here: Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible. Position Overview: We’re searching for a Lead Payments Operations Specialist to join our Digital Payments team in hybrid location from our Toronto office. In this role, you will own the execution and integrity of our payments operations function. You will own dispute metrics, ACH return exposure, fraud escalation, and KYC exception resolution, and you will direct an Operations Analyst to execute against the standards you set. If you've worked in a payfac, ISO, or acquiring environment and you're ready to own outcomes rather than just execute tasks, this role was built for you. To keep us headed in the right dir...