Continuity Operations Leader – Global Services

Job description

Job Description Summary The Continuity Operations Leader – Global Services is responsible for end-to-end operational management of upstream Continuity processes, ensuring accurate eligibility definition, entitlement execution, upgrade readiness, and performance visibility across regions and SBUs. This role operates as a global point of coordination and problem-solving, partnering with SBUs, regions, Digital/Cyber teams, and Global Services stakeholders to ensure Continuity offerings are operationally scalable, data-accurate, and execution-ready. The role focuses on process execution, standardization, automation enablement, and operational rigor, rather than downstream delivery. Job Description: Continuity Eligibility & Product Governance: Continuity Entitlement Execution & CRM Accuracy Upgrade Program Readiness & DDP Support - Maintain and continuously enhance the global Continuity-eligible product list by partnering with SBU SGDs and LSDs - Ensure eligibility definitions are accurate, current, and aligned with approved upgrade programs and commercial intent - Act as the global owner for upstream Continuity eligibility inputs and governance - Ensure Continuity entitlements are corr...