Product Support Supervisor (Remote)

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Product Support Supervisor is responsible for handling escalated requests, maintaining tracking of licenses and software application discs, license keys, and the PCLS software server, and nurturing vendor relationships. The Product Support Supervisor is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members. As a Product Support Supervisor, you will act as a SME driving alignment across the team. In addition, you will lead and manage IT Support Team projects and enable projects outside the Support Desk area as needs arise. Key Responsibilities: - 40% Delivery & Execution: - Provides on-call support at Team Lead level in paging system - Documents, reviews and ensures that all quality and change control standards are met - Partners to resolve escalated technical and executive level issues - Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networkin...