Head of Service Delivery - Service Lifecycle Management

Job description

Head of Service Delivery – Service Lifecycle Management Location: We operate a flexible, hybrid working environment with the candidate required to travel to our London, Winchester or Huddersfield /Emley Moor office up to twice a week. Total Package: - Salary - up to £90k - 15% bonus - 6% pension contribution - Private Medical - 25 days annual leave - Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Role Overview: Define and lead the organisation’s service vision and catalogue, owning the end-to-end processes, ways of working, and delivery outcomes. Drive the service strategy and lifecycle management , working in close partnership with key stakeholders to align service capabilities with the company strategy and product roadmap. Lead and develop a high-performing team, strengthen customer engagement, and ensure every service change and improvement delivers measurable customer and business value. Key Responsibilities: - Recommend the service vision, strategy and roadmap, ensuring alignment with business goals and customer expectations. - Design a...