Director of Front Office - InterContinental Mark Hopkins

Job description

As a Director of Front Office, you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. Your day to day: People: Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively Recommend or initiate any HR related actions where needed Drive a great working environment for teams to thrive - connect departments to create sense of one team Interact with outside contacts: guests, vendors, and other contacts as needed Develop and maintain great working relationships with key clients and outside contacts to increase revenue Financial: Oversee night audit function and preparation of daily financial reports. Prepare and submit statistical, performance, and forecast analyses and reports a...