Senior Customer Tech Support Engineer

Job description

Overview English Version: This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Senior Customer Tech Support Engineer! This Support Engineer will be performing departmental and support-related tasks such as communicating with customers, meeting Initial Response on SLAs, and solving the customer’s problems. Support Engineer will be available for a 24x7 shift rotation. Responsibilities: - Willingness and motivation to work on shift rotation - Experience supporting or troubleshooting enterprise applications - Experience working and/or administering with Linux and/or Windows operating systems - Experience in troubleshooting various-sized networks Qualifications: - Strong Linux knowledge. Windows knowledge is a big plus - Strong analytical skills and incisive thinking ability - Excellent command of English language, including strong English spoken skills - Strong networking and LAN knowledge - Familiar with databases. Experience working and/or administering with MS-SQL and/or MySQL and/or Oracle - Excellent teamwork skills, must be assertive and approachable - Excellent customer service skills, both verbal and written - Familiar with var...