Senior Manager, Hotel IT Service Excellence, Americas
AccorCorpo · Toronto, Ontario, CA
Company Description We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attent...
Job description
Company Description We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others. Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store. Job Description: ABOUT THE ROLE: •Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury &Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities. •Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1support. Lead regular audits and performance reviews to ensure service excellence. Partn...