District Technical Support Manager - InfoLink

Job description

Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. District Technical Support Manager - InfoLink Responsibilities: - Subject matter expert for current and future InfoLink products and offerings. - Support the dealer/branch and customer network on these offerings. - Set up and coordinate module association with InfoLink Project Management. - Answer technical questions during sales calls, conduct go-lives, train customers on the product, perform advanced troubleshooting in the field and over the phone/via web meetings. - Provide on-going technical support activities to ensure customers’ expectations of the product are met. - Document findings within internal knowledgebase and customer tracking. - Report product issues to InfoLink Service Product Manager. - Provide direct support to customers, dealers / branches and internal personnel on InfoLink software questions, managing databases, troubl...