Operations Support Supervisor

Job description

The Operations Support Supervisor (OSS) provides operational oversight and supervision to ensure OOHC houses run smoothly and in compliance with organisational standards. This role does not directly manage staff members, instead offering guidance, coaching, and practical support to House Leads and Support Workers. The OSS ensures house standards, assists with rostering, monitors compliance, and supports incident management, while promoting child safety and therapeutic care principles. Duties & Responsibilities: - Provide supervision and operational support to house teams without direct line management responsibilities. - Monitor adherence to house standards, policies, and procedures, ensuring a safe and therapeutic environment. - Assist House Leads with roster development and coverage planning. - Support incident reporting and management processes, ensuring timely escalation to the Service Manager and Operations Manager. - Conduct regular house visits to review compliance, safety, and quality of care. - Assist with onboarding and induction of new staff members in collaboration with the Services Manager. - Ensure accurate documentation and record-keeping across houses (shift notes,...