Service Advisor

Job description

CarShop (formerly CarSense) is seeking an enthusiastic Service Consultant to serve our customers in the "CarShop Way", and delight them with prompt, courteous and excellent service. Responsibilities: The ideal candidate has knowledge and experience in the automotive repair arena, and has a passion for customer service. He/She will consult with the Retail Service Technicians to ensure the customer is fully informed of the required and recommended services. The Retail Service Consultant directly interacts with the retail service customers and is to meet and exceed the customers' needs and expectations for timely service, while optimizing the technician's recommendations. He/She will be knowledgeable and diligently follow all policies and procedures of the Retail Service Department and will be expected to make recommendations that will improve company performance. Qualifications: ● The successful candidate will demonstrate a history of striving for and achieving excellent results. ● He/She demonstrates sustained performance and poise under heavy pressure, able to handle delicate situations with sincere professionalism. ● The Retail Service Consultant is an effective communicator. ● He...