Reservations Coordinator

Job description

Company Description At Ibis Cambridge Central Station , our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team! Job Description: As a Reservations Coordinator , you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction. Key responsibilities will include (but are not limited to): - Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels. - Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential. - Efficiently manage bookings, including changes and cancellations. - Record guest preferences and special requests for seamless communication with departments. - Collaborate with the front office and teams to optimise occupancy and guest satisfaction. - Ensure accurate reservation details and smooth check-ins for every guest. Qualifica...