Technical Service Specialist

Job description

JOB SUMMARY: The Technical Service Specialist provides exceptional support to our customers by troubleshooting technical issues, offering solutions, and ensuring a seamless customer experience. This position provides technical support across multiple product categories. The Technical Service Specialist will provide phone support, perform technical problem-solving duties, and accurately document information related to Midmark products and services. ESSENTIAL/PRIMARY DUTIES: - Maintains expert knowledge of Midmark products and services to handle inbound phone calls from customers and Midmark partners seeking technical support. - Leads project initiatives and improvement activities by working with cross-functional teams, driving product and process enhancements, and collaborating closely with Quality Engineering to ensure optimal outcomes. - Diagnoses and resolves technical problems, providing step-by-step guidance to customers and Midmark partners to ensure issues are resolved efficiently. - Troubleshoots electro-mechanical, pneumatic, hydraulic, software, and hardware issues on multiple product categories. Troubleshooting of network communications and windows operating systems issue...