Front Desk Agent - Steady Extra (Caesars Las Vegas)

Job description

Takes, records, and cancels reservations in the Hotel Information System. Provide five-star hotel-quality front desk services Be completely knowledgeable about all casino programs, promotions, activities, and functions. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail). Take room reservations and room blocks. Assist in training new guest service representatives as appropriate. Log for particular types of calls as needed. Support, maintain Horseshoe Casino’s courtesy guidelines and promote outstanding guest relations. Responsible for reports including exceptions reports and regrets. Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also have the ability to make available maps, literature, and other materials. Assure prompt and positive action on all guest complaints, questions, concerns an...