Service Installation Specialist

Job description

Location: Atlanta, GA (Remote) Our Team: The Service Installation (SI) Specialist is responsible for guiding on-site field technicians through the installation procedures and the related best practices guidelines to deploy fixed wireless solutions in an enterprise environment. The SI Specialist must have the ability to communicate the information to field technicians that will lead to successful installations on the first try within the budgeted timeframe. The technician should possess advanced troubleshooting and problem-solving skills that will be applied to customer tickets as well as during the critical field installation. The individual will work with other support teams, management, and network engineers to troubleshoot connections and resolve customer issues. This individual will have to be proficient in maintaining accurate database records as secondary function. Job Summary: The primary duties of the Service Installation Specialist is to be a SME in managed service installations and assisting with on-site troubleshooting. The SI Specialist will also utilize its technical knowledge and skills to assist with cases and escalations to resolve customer issues. This role is part...