Support Lead

Job description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions. Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine! JOB SUMMARY: The Lead is responsible for assisting the supervisor with day-to-day workflow of the Department. In addition, this job is responsible for the handling, research, and communication regarding complex and escalated claims inquiries stemming from clients, providers, and team members. JOB ROLES AND RESPONSIBILITIES: 1. Assist Supervisor in daily operations and processes within the department. 2. Identify and notify the supervisor of potential escalated issues or system relat...