Patient Experience Representative - Immunology Call Center

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: Position Summary: As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. Key responsibilities: Patient Encounter Management: - Providing positive and effective customer service that supports unit operations - Collaborating with referring providers and practices - Obtaining required authorizations to compile patient and staff schedules - Scheduling patients and supporting patients encounter - Customer Service - May be required to rotate to front desk, greeting and directing patients, families and visitors - Monitoring daily schedule and coordinating flow with clinicians/supervisors - Answering, screening, and routing telephone calls. - Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Administrative: - Providing routine clerical support as needed - Reconciling payments and preparing deposits, prov...