Manager, Order Management

Job description

Location: Dublin, Ireland – Hybrid Position Summary: We are seeking an experienced and hands-on Manager, Order Management to play a key role in our Financial Operations team. This team is central to Bentley's success, looking after our ‘order-to-cash’ processing, contract setup, invoice adjustments, and sales support for our Enterprise accounts. The ideal candidate is a proactive, deadline-driven operational leader who is passionate about ensuring a positive customer experience. You will be responsible for managing the day-to-day activities of the team, driving them to meet performance targets, and taking full ownership of all month-end and quarter-end closing activities. If you are a detail-oriented problem-solver who thrives on process improvement and making an impact, this role is for you. Responsibilities: Qualifications: - Team Leadership & Development: Lead, mentor, and develop a team of Order Management Specialists. Manage day-to-day activities, set priorities, and foster a collaborative and high-performance work environment. - Operational Management: Oversee the complete lifecycle of software orders, from receipt to fulfillment, ensuring accuracy, timeliness, and adherence...